Your rights
Withdrawal from contract
You can withdraw within 14 days of your order, without giving a reason.
If you bought a service on iuliavs.ro and changed your mind, you can withdraw from the contract within 14 days of your order.You don’t need to give a reason.
How it works: press the button below, enter your name, email address and order number (you’ll find it in the order confirmation email), check the details and press “Confirm withdrawal”. You’ll immediately receive an email confirming your request, with the date and time we received it. Keep it as proof.
Refund: we refund you within 14 days of receiving your request, to the same card. If you asked for the service to start within the 14 days and part of it has already taken place, you only pay for that part. For a session or an evening that has taken place in full, there is no longer a right of withdrawal. The details are in Terms and conditions, section 9.
Just want to move a session to another date? Use the rescheduling link in your confirmation email (at least 24 hours in advance).